Since graduating Purdue University in 1995 with a Bachelor’s Degree in Organizational Leadership, Robert Deignan has been helping people and organizations protect, maintain, and manage their computer systems.
As an entrepreneur, he founded his first business just three years out of school called Fanlink. He worked at it for over two years before it was dissolved in 2001.
But, his experience and know-how landed him a position as executive vice president of iS3, Inc. in the same year. At iS3, Inc. he worked as executive vice president, where the company focused on digital security, computer optimization, and technical support.
After working there for over nine years Robert Deignan left iS3, Inc. and co-founded Inbound Call Experts (ICE) in 2011. It’s a one-stop shop for homes and small businesses that need computer technical support. Customers can call for service 24/7 and receive technical support through the telephone or through remote access screen sharing technology.
Later, the company was dubbed Advanced Tech Support (ATS) Digital Services. And, Deignan has made good customer service the cornerstone of his business.
The company has spread globally with offices in Australia, New Zealand, the UK, Ireland, and other countries. Yet, Robert Deignan pushed for more, resulting in ATS Digital Services being the first call center to be certified by AppEsteeem. Deignan says:
“Comprehensive, consumer-focused compliance is the backbone of our organization. When we started the review process in January, we discovered that we already met most of AppEsteem’s requirements. From there, it was a simple decision to commit ourselves, get certified, and send a signal to software vendors, security companies, and regulators that we operate at the very highest level when it comes to consumer-friendly operations and practices.”
Why does work so hard for his customers? We may never know. But, aren’t we lucky he does?